AVG Update Crashes Windows
Reports are reaching us that today’s update of the AVG 8.0 crashed many computers. After the update AVG 8.0 thinks that “user32.dll” is a virus: PSW. banker4.APSA. This file, however, is not (part of ) a virus but in fact an essential part of your Windows program.
In the event you have deleted this vital file as a result of the faulty detection, your computer will not restart. It shows a blue screen at start up and tells you it cannot find winsvr, error c0000135. System recovery has no effect.
How to repair the problem (as mentioned on AVG’s own forum here):
- Restart your PC in Safe Mode (tap F8 repeatedly during Windows startup)
- Open the AVG control center by clicking the logo or via Start -> Programs -> AVG.
- Go to the virus vault, select user32.dll and click restore.
- Empty the virus vault.
- Close AVG.
- Uninstall the entire AVG program (TIP from Lunarsoft: Download Anti-Malware Toolkit [AMT] from here, run the Anti-Malware Toolkit and download the AVG Removal Tool.)
- Reboot the PC and it is fine.
How to prevent this ever happening again:
- After uninstalling AVG (as suggested above), do not re-install the program as AVG 8.0 is a drain on resources.
- We from Lunarsoft recommend the free avast! antivirus.
- Download avast! from here or from the Anti-Malware Toolkit.